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Effective Date: 18/02/2026
This Refund Policy applies to all bookings and services provided by Door Cars, operated by KAM DOORCAR PRIVATE LIMITED. We are committed to maintaining transparency and ensuring fair handling of refunds.
Please read this policy carefully to understand refund eligibility and timelines.
Customers may be eligible for a refund under the following conditions:
• Booking cancelled within the allowed cancellation period
• Payment made but booking not confirmed
• Service not provided due to vehicle unavailability
• Duplicate payment made due to technical error
• Cancellation approved by Door Cars support team
Refund eligibility is subject to verification and approval by Door Cars.
Refunds may not be applicable in the following cases:
• Cancellation after the rental start time
• No-show at pickup location
• Violation of rental terms and conditions
• Partial usage of rental period
• Incorrect booking details provided by the customer
Door Cars reserves the right to review refund requests based on specific situations.
Once your refund request is approved, the refund will be processed within:
7 business days
The refund will be credited to your original payment method, such as:
• Credit card
• Debit card
• Bank account
• Original payment source
Actual credit time may vary depending on your bank or payment provider.
To request a refund, customers must:
• Contact Door Cars support team
• Provide booking reference number
• Provide payment details if required
• Submit refund request through email or support
Our support team will review and process your request promptly.
Refund approval depends on:
• Cancellation timing
• Booking status
• Payment verification
• Rental agreement compliance
Door Cars ensures fair and transparent refund handling.
If you have any questions or want to request a refund, please contact us:
Company Name:
KAM DOORCAR PRIVATE LIMITED
Brand Name:
Door Cars
Office Address:
Door Cars
Jaipur Railway Station Metro Gate No. 2
Jaipur, Rajasthan – 302006
India
Support Email:
Support@doorcars.com
Support Phone:
+91 7878245769
Business Hours:
Monday to Saturday: 8:00 AM – 6:00 PM
Door Cars, operated by KAM DOORCAR PRIVATE LIMITED, is committed to providing fair, transparent, and reliable service. We ensure that all eligible refunds are processed securely and within the promised timeline.
